Privacy Policy
Your privacy is fundamental to our business operations. This comprehensive policy outlines how LeadRealm Marketing Agency collects, processes, and protects your personal information across all our digital platforms and services.
Last Updated: December 2024
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you engage with our services, including but not limited to:
- Contact information such as name, email address, phone number, and mailing address
- Company information including business name, industry, and organizational details
- Marketing preferences and communication preferences
- Project requirements, business objectives, and service inquiries
Automatically Collected Information
When you visit our website or use our digital services, we automatically collect certain technical information:
- Website usage data including pages visited, time spent on pages, and click-through rates
- Referral sources and navigation patterns through our digital platforms
- Device identifiers and performance metrics for service optimization
2. How We Use Your Information
We utilize the collected information for legitimate business purposes and to deliver exceptional marketing services. Our primary uses include:
Service Delivery
- Providing marketing consultation and strategy development
- Executing digital marketing campaigns and initiatives
- Delivering analytics reports and performance insights
- Managing client relationships and project communications
Business Operations
- Processing payments and managing billing relationships
- Improving our services based on usage patterns and feedback
- Complying with legal obligations and industry standards
Communication & Marketing
With your consent, we may use your information to send you promotional communications about our services, industry insights, and exclusive offers. You can opt-out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
3. Information Sharing and Disclosure
We understand the sensitivity of your personal information and maintain strict protocols regarding information sharing. We do not sell, rent, or trade your personal information to third parties for commercial purposes.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as cloud hosting providers, email service providers, analytics platforms, and payment processors. These providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, ensure safety, or prevent fraudulent activity.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction. We will notify you of any such transfer and provide information about any changes to this privacy policy.
4. Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Encryption
All data transmission is protected using industry-standard SSL/TLS encryption
Access Controls
Restricted access to personal data with multi-factor authentication requirements
Regular Backups
Automated data backups with secure off-site storage and recovery procedures
Important Security Notice
While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.
5. Your Privacy Rights and Choices
We respect your privacy rights and provide you with control over your personal information. Depending on your location, you may have the following rights:
Access and Portability
You can request a copy of the personal information we hold about you in a structured, commonly used format.
Correction and Updates
You may request corrections to any inaccurate or incomplete personal information in our records.
Deletion and Erasure
You can request that we delete your personal information, subject to certain legal and contractual obligations.
Processing Restrictions
You may request that we limit the processing of your personal information in certain circumstances.
Marketing Preferences
You can opt-out of marketing communications at any time using unsubscribe links or by contacting us.
Data Transfer
You have the right to data portability, allowing you to transfer your data to another service provider.
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity for security purposes.
We will not discriminate against you for exercising your privacy rights and will provide the same quality of service regardless of your privacy choices.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small text files stored on your device that help us provide personalized content and improve our services.
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled. They enable core functionality such as security, network management, and accessibility.
- • Security and authentication
- • Session management
- • Load balancing
- • Essential website features
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our services and user experience.
- • Website usage statistics
- • Page performance metrics
- • User behavior analysis
- • Content optimization
Marketing Cookies
These cookies track your browsing habits to enable us to show advertising which is more likely to be of interest to you. They may be used to build a profile of your interests and show you relevant advertisements on other websites.
Note: Marketing cookies are only used with your consent and can be disabled through your browser settings or our cookie management tool.
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- • View what cookies are stored on your device
- • Delete cookies individually or all at once
- • Block cookies from specific websites
- • Block all cookies with a general setting
- • Receive notifications when cookies are set
Please note that disabling certain cookies may affect the functionality of our website and limit your user experience.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention periods are determined based on:
Business Relationship Duration
Active client data is retained throughout our business relationship and for a reasonable period thereafter to maintain service continuity and respond to inquiries.
Legal and Regulatory Requirements
Certain information must be retained to comply with tax, accounting, and other legal obligations that may require data retention for several years.
Legitimate Business Interests
Some information may be retained for legitimate business interests such as fraud prevention, security monitoring, and service improvement initiatives.
Automatic Data Deletion
We implement automated data deletion processes for information that is no longer needed. When you request deletion of your personal information, we will securely delete or anonymize your data within 30 days, unless legal requirements prevent immediate deletion.
8. International Data Transfers
LeadRealm Marketing Agency operates globally and may transfer your personal information to countries outside your residence. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Transfer Safeguards
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions for countries with equivalent data protection laws
- Binding Corporate Rules for intra-group transfers
- Certification schemes and codes of conduct
Service Provider Guarantees
All international service providers are contractually bound to:
- Process data only for specified purposes
- Implement appropriate security measures
- Provide adequate data protection levels
- Assist with compliance obligations
Your Rights Regarding Transfers
You have the right to obtain information about international transfers of your personal data and to receive a copy of the safeguards implemented to protect your information. For more information about data transfers or to exercise your rights, please contact us using the details below.
9. Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16 years of age. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to remove such information from our servers immediately.
Parental Notification
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will work with you to address any concerns and ensure compliance with applicable children's privacy laws.
Age Verification
We implement age verification measures where appropriate to prevent the collection of personal information from minors without proper consent.
Data Minimization
We collect only the minimum amount of personal information necessary to provide our services and comply with legal obligations.
10. Updates to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes to this policy through:
Email Notification
Direct email notification to registered users about significant policy changes
Website Notice
Prominent notice on our website homepage and dedicated policy pages
Effective Date
Clear indication of when changes become effective and how they apply
Continued Use
By continuing to use our services after any changes to this privacy policy, you acknowledge and agree to the updated terms. If you do not agree with the changes, you may discontinue use of our services and request deletion of your personal information in accordance with applicable law.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please don't hesitate to reach out to our team.
Get in Touch
Business Hours
For urgent privacy-related matters outside business hours, please send us an email and we will respond as soon as possible.
© 2024 LeadRealm Marketing Agency. All rights reserved. This privacy policy is effective as of December 2024 and applies to all users of our services and websites.